Returns & Refunds policy

At Arvenu, we are committed to ensuring your satisfaction with every purchase. If you're not completely satisfied with your order, we offer a hassle-free return process. Please review our policy below for details on returns and refunds.

Returns

We accept free returns within 60 days of the delivery date. To be eligible for a return:

  • The item must be in its original condition and unused.
  • It must be returned in its original packaging, with all components included.

How to Initiate a Return

To start the return process, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at contact@arvenu.com with your order number and details about the product you wish to return.
  2. Approval: Once your return request is approved, we will provide you with a prepaid shipping label.
  3. Package the Product: Ensure that the product is securely packaged in its original box, with all the original packaging materials intact.
  4. Ship the Item: Drop off your return package at the designated carrier location using the provided prepaid label.

Return Shipping Costs

The cost of return shipping is covered by Arvenu. You will not be responsible for any shipping charges when returning a product.

Conditions for Returns

  • Returned products must be in new condition and unused.
  • Items that are damaged due to improper use or mishandling will not be eligible for return or refund.

Refunds

Once your return is received and inspected, we will process your refund. Refunds will be issued within 10 business days after we have received and approved your return. The refund will be applied to your original payment method.

If more than 15 business days have passed since your return was received and you haven’t seen your refund, please contact us at contact@arvenu.com.

Exchanges

We do not accept exchanges. If you would like to return an item, please follow the return process outlined above and place a new order for the replacement item.

Contact Us

If you have any further questions or need assistance with your return, feel free to contact us at: