FAQ

1. What payment methods do you accept?

We accept the following payment methods:

• Credit & Debit Cards:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

• Digital Wallets:

  • Apple Pay
  • Google Pay
  • Meta Pay (formerly Facebook Pay)

Your payment information is processed securely, and we never store your credit card details. All transactions are encrypted to ensure your information is protected.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the USA. No additional charges will apply at checkout.

3. What is your shipping time?

• Handling time: Orders are processed within 1-3 business days (excluding weekends and holidays).
• Shipping time: Once shipped, orders typically arrive within 5-8 business days.

4. Where do you ship?

We currently ship only to the United States. We do not offer international shipping at this time.

5. What is your return policy?

We offer free returns within 60 days of delivery. To qualify for a return:

• The product must be unused and in its original packaging.
• Return shipping is covered by us.

To initiate a return, please contact us at contact@arvenu.com with your order details.

6. How do I get a refund?

Once your return is received and inspected, we will process your refund within 10 business days. Refunds are issued to your original payment method. If you haven’t received your refund after 15 business days, please contact us.

7. Can I cancel my order?

You can cancel your order within 1 hour of placing it. After that, please contact us at contact@arvenu.com for assistance. If the order has already been shipped, you will need to process a return.

8. How can I contact customer support?

If you have any further questions or need assistance, feel free to reach out:

• Email: contact@arvenu.com
• Phone: +1 307-900-2888
• Address: 30 N Gould St Ste N, Sheridan, WY 82801 USA

We are here to help and will respond to your inquiries as quickly as possible.